To return any Maxprint Screenprinting and Embroidery product: You must request an RMA (Return Merchandise Authorization/Order Number) number before making a return simply email us at []  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Most of the items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned.

What cannot be returned: No returns will be accepted after 7 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Items that have been embroidered or printed cannot be returned.

Returns for refund: must be made within 7 days of receipt of purchase.

Returns for exchange or store credit: must be made within 7 days of receipt of purchase.

Additional Printed/Branded Care instructions below are to be followed where relevant.

All returned goods must include all original packaging.

Please contact us to organise any Returns.

As per Terms and Conditions of Maxprint 2013 Limited can not be held responsible for any Damage caused by not following Care Instructions on item labels and including the additional instructions for branded garments below:

• Branded items are to be cold water washed.
• Branded items should be hang dried.
• Never Iron over Printing/Branding
• Do not commercially wash or dry branded items.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

Send the package to:

MaxPrint LTD- Returns

6 Bentinck Street

New Lynn 0600

Auckland NZ 

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